Privacy Policy

Welcome to drwi11's Privacy Policy. At drwi11, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how drwi11 ("we", "us", "our", "Company") collects, uses, stores, shares, and protects personal data provided by users ("you", "your", "User", "Member") when accessing or using our online betting platform, website, mobile applications, and related services (collectively, the "Service") accessible at https://drwi11.cam and associated domains.

This Privacy Policy is designed to comply with applicable Indonesian data protection regulations, including Law No. 27 of 2022 on Personal Data Protection (UU PDP), and international best practices for data privacy and security. By registering an account, accessing the Platform, or using any drwi11 Service, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

drwi11 collects various types of personal information to provide, maintain, improve, and secure our Service. The information we collect falls into the following categories:

1.1 Information You Provide Directly

Account Registration Data: When you create a drwi11 account, we collect:

• Full legal name (as it appears on your government-issued identification)
• Date of birth
• Email address
• Mobile phone number
• Residential address (street, city, province, postal code)
• Username and encrypted password
• Preferred language and currency

Identity Verification (KYC) Data: To comply with legal requirements and prevent fraud, we collect:

• Copy of Indonesian National Identity Card (KTP) or other government-issued photo identification
• Selfie photograph holding your identification document
• Proof of residential address (utility bill, bank statement, government correspondence dated within 3 months)
• Additional identity verification documents as needed (e.g., passport, driver's license)

Financial and Payment Data: For deposits, withdrawals, and transaction processing:

• Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, or other Indonesian banks
• E-wallet account details (OVO, DANA, GoPay, ShopeePay, LinkAja registered phone numbers)
• Transaction history, deposit and withdrawal amounts, timestamps, payment method used
• Payment verification documents (bank statements, screenshots) if needed for large transactions

Communication Data: When you contact our customer support or communicate with us:

• Content of messages, emails, Live Chat conversations, WhatsApp communications
• Support ticket details, complaint descriptions, inquiry subjects
• Feedback, survey responses, testimonials

1.2 Information We Collect Automatically

Technical and Device Data: When you access drwi11, we automatically collect:

• IP address and approximate geolocation (city/province level, not precise GPS coordinates)
• Device type, model, operating system (iOS, Android, Windows, macOS), and version
• Browser type and version (Chrome, Safari, Firefox, Edge)
• Screen resolution and device identifiers (IMEI, advertising ID where permitted)
• Internet service provider (ISP) and connection type (mobile data, WiFi)

Usage and Activity Data: To improve user experience and detect suspicious behavior:

• Pages visited, features used, clickstream data, navigation paths
• Date and time of access, session duration, frequency of visits
• Betting history (sports bets, casino games played, togel numbers selected, stakes, odds, outcomes)
• Bonus activation, wagering progress, promotional offer interactions
• Search queries, filters applied, favorite games or teams

Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to:

• Remember your login session and preferences
• Analyze site traffic and user behavior patterns
• Deliver personalized content and targeted promotions
• Detect and prevent fraud, security threats, and terms violations

You can manage cookie preferences through your browser settings. However, disabling cookies may limit certain platform features.

1.3 Information from Third-Party Sources

We may receive information about you from:

• Payment processors: Confirmation of deposit/withdrawal transactions, payment method validation, anti-fraud checks from Indonesian banking partners and e-wallet providers.
• Identity verification services: Third-party KYC providers that validate the authenticity of submitted identification documents against government databases.
• Sports data providers: Official match results, statistics, odds feeds from licensed data suppliers used for bet settlement.
• Marketing partners: If you arrive at drwi11 through an affiliate link, we receive referral information (but not personal data beyond your arrival source).

2. How We Use Your Information

drwi11 uses your personal information for the following purposes, always in accordance with applicable laws and this Privacy Policy:

2.1 Service Delivery and Account Management

• Create, maintain, and manage your drwi11 user account
• Process deposits, withdrawals, and internal fund transfers
• Enable you to place bets on sports, play casino games, participate in togel draws, and use other gambling features
• Settle bets, credit winnings, and manage account balances accurately
• Provide customer support via Live Chat, email, WhatsApp, and phone
• Send transactional notifications (deposit confirmations, withdrawal status updates, bet settlement alerts)

2.2 Legal Compliance and Security

• Verify your identity and age (21+ requirement enforcement) through KYC procedures
• Comply with Indonesian anti-money laundering (AML) regulations and financial transaction reporting requirements
• Detect, prevent, and investigate fraud, money laundering, match-fixing, bonus abuse, and other illegal or prohibited activities
• Enforce our Terms and Conditions, prevent multiple account abuse, and take action against rule violations
• Respond to legal requests from Indonesian law enforcement, regulatory authorities, or court orders
• Maintain transaction records as required by Indonesian financial regulations

2.3 Platform Improvement and Personalization

• Analyze user behavior to improve website navigation, game selection, and feature design
• Personalize content, game recommendations, and promotional offers based on your preferences and betting history
• Conduct A/B testing to optimize user interface, registration flow, and payment processes
• Monitor platform performance, diagnose technical issues, and improve loading speeds
• Develop new features, games, and services tailored to Indonesian player preferences

2.4 Marketing and Communications

• Send promotional emails, SMS, push notifications about bonuses, free bets, cashback offers, and special events (only with your consent)
• Display personalized banner ads and promotional content within the Platform
• Invite participation in tournaments, prize draws, and loyalty programs
• Conduct customer satisfaction surveys and request feedback on our services

You can opt out of marketing communications at any time by clicking the unsubscribe link in emails, adjusting notification settings in your account, or contacting support.

2.5 Responsible Gaming and Player Protection

• Monitor betting patterns to identify signs of problem gambling or addiction
• Enforce deposit limits, loss limits, and self-exclusion requests
• Provide reality check reminders and session time limit notifications
• Block underage individuals (under 21) from accessing the Platform
• Connect at-risk players with responsible gaming resources and counseling services

3. How We Share Your Information

drwi11 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality obligations:

3.1 Service Providers and Business Partners

• Payment processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) to process deposits and withdrawals securely.
• KYC and identity verification vendors: Third-party services that authenticate your identification documents against government databases.
• Cloud hosting providers: Secure data centers that store our databases and ensure platform uptime.
• Customer support platforms: Live Chat software, ticketing systems, and CRM tools that help our support team assist you efficiently.
• Marketing and analytics tools: Services like Google Analytics (with IP anonymization), email marketing platforms, and push notification services.

All third-party service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

3.2 Legal and Regulatory Authorities

We may disclose your information to Indonesian government agencies, law enforcement, courts, or regulatory bodies when:

• Required by law, court order, subpoena, or government investigation
• Necessary to comply with anti-money laundering (AML) or counter-terrorism financing (CTF) obligations
• Requested to assist in criminal investigations involving fraud, match-fixing, or illegal gambling activities
• Needed to protect our legal rights, property, or safety, or that of our users or the public

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other corporate restructuring involving drwi11, your personal information may be transferred to the acquiring entity or successor organization, subject to the same privacy protections outlined in this policy.

3.4 With Your Consent

We may share your information with other parties if you provide explicit consent for specific purposes not covered above (e.g., featuring your testimonial with your name on our website).

4. Data Security and Protection

drwi11 employs industry-leading security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

4.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same standard used by Indonesian banks.
• Secure Password Storage: User passwords are hashed and salted using bcrypt or similar algorithms, meaning even we cannot view your password in plain text.
• Database Encryption: Sensitive data stored in our databases (KYC documents, financial details) is encrypted at rest.
• Firewalls and Intrusion Detection: Multi-layered firewalls, intrusion detection systems (IDS), and DDoS protection safeguard our infrastructure from cyberattacks.
• Regular Security Audits: Third-party cybersecurity firms conduct penetration testing and vulnerability assessments quarterly.

4.2 Organizational Security Measures

• Access Controls: Only authorized drwi11 employees with a legitimate business need can access your personal data, and all access is logged and monitored.
• Staff Training: All employees receive data protection training and sign confidentiality agreements.
• Incident Response Plan: We maintain a documented data breach response protocol to quickly detect, contain, and report any security incidents.

4.3 Your Responsibilities

While we implement strong security, you also play a role in protecting your account:

• Choose a strong, unique password and never share it with anyone
• Enable two-factor authentication (2FA) if available
• Log out after each session, especially on shared or public devices
• Immediately report any suspicious account activity to our support team
• Keep your registered email address and phone number secure (these are used for password resets)

5. Data Retention and Deletion

drwi11 retains your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by Indonesian law:

Data Type	Retention Period	Reason
Account Registration Data	Duration of account + 5 years after closure	Legal compliance (AML regulations require 5-year record retention)
KYC Documents	Duration of account + 5 years after closure	Regulatory requirement, fraud prevention
Transaction Records	7 years from transaction date	Indonesian financial regulations, tax compliance, dispute resolution
Betting History	Duration of account + 2 years after closure	Dispute resolution, responsible gaming monitoring
Support Conversations	3 years from conversation date	Customer service quality assurance, dispute resolution
Marketing Consent Records	Duration of consent + 1 year after withdrawal	Proof of consent compliance
Cookies and Usage Data	13 months maximum (aligned with EU standards)	Analytics, platform improvement

After the retention period expires, personal data is securely deleted or anonymized (stripped of identifying information) so it can no longer be linked back to you.

5.1 Requesting Account Deletion

You may request deletion of your drwi11 account and associated personal data by contacting our Data Protection Officer at [email protected] (plain text only). We will process your request within 30 days, subject to the following conditions:

• Your account balance must be zero (withdraw all funds first)
• There must be no pending bets, bonuses, disputes, or investigations
• We may retain certain data if legally required (e.g., transaction records for AML compliance)
• Deletion is permanent and cannot be reversed

6. Your Privacy Rights

Under Indonesian data protection law (UU PDP) and international best practices, you have the following rights regarding your personal data:

To exercise any of these rights, contact our Data Protection Officer at [email protected] with your request. We will respond within 30 days and may ask you to verify your identity before processing the request.

7. International Data Transfers

drwi11 primarily operates within Indonesia, and your data is stored on servers located in or with strong connections to Indonesia. However, some of our third-party service providers (cloud hosting, analytics tools, payment gateways) may be based outside Indonesia, including in Singapore, the European Union, or the United States. When we transfer data internationally, we ensure adequate protection through:

• Contractual data protection clauses requiring foreign processors to maintain Indonesian-equivalent security standards
• Selection of vendors certified under international data protection frameworks (e.g., ISO 27001, SOC 2)
• Data minimization (only transferring necessary data for specific purposes)

8. Children's Privacy

drwi11 is strictly for adults aged 21 and over. We do not knowingly collect personal information from individuals under 21 years of age. Our registration process requires date of birth verification, and our KYC procedures confirm age through government-issued identification. If we discover that a user under 21 has registered, we will immediately suspend the account, void all bets, return deposited funds (minus any winnings), and delete their personal data. Parents or guardians who believe a minor has accessed drwi11 should contact us immediately at [email protected].

9. Changes to This Privacy Policy

drwi11 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service features. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email to your registered email address
• Display a prominent notice on our homepage and within your account dashboard
• Require you to review and accept the updated policy before continuing to use certain features

Your continued use of drwi11 after changes take effect constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Information and Data Protection Officer

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or how drwi11 handles your personal data, please contact our Data Protection Officer:

• Email: [email protected] (plain text only — please copy and paste into your email client)
• Subject Line: Include "Data Privacy Inquiry" or "GDPR Request" for faster routing
• Response Time: We aim to respond to all privacy inquiries within 72 hours and resolve requests within 30 days

For general customer support inquiries (account issues, deposits, withdrawals), please use our Live Chat (24/7) or WhatsApp support rather than the privacy email to receive faster assistance.